Terms

TERMS AND CONDITIONS OF SALE

These are the terms and conditions on which our company PP Caters supply products to you, whether in store or by phone, via our website.

Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.

By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

If you have any questions relating to these terms and conditions please contact Pothead and Panface using our Contact Form or by telephoning us on 07583 644 624 before you place an order.

Your use of our Sites, and any orders you place, is governed by our Terms of Use, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.
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INFORMATION ABOUT US
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Our Site is operated by Pothead and Panface (“we”, “our” or “us”). We are registered in England and Wales under company number *TBC* at 4 Station Rd. Tidworth. SP9 7NN. You can contact us using our Contact Form. Our VAT number is TBC.

Subject to minimum delivery spends, we offer a delivery service to certain prescribed areas in Hampshire and Wiltshire, to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from our Store.

We use a distance calculator on our website that will tell you if you are within an eligible distance to qualify for our delivery service and provide you with an estimation of the cost of delivery, which you will pay on checkout.

For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels and they carry less than £10.
ORDERING

You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted. Your contract with us is only formed when you have been presented with this confirmation.

You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order.

If you place an order in our restaurant, your contract will be formed when you receive your receipt of purchase.
PRODUCTS

Some of our products may contain nuts. For full ingredient lists, nutritional and allergen information see a here

Our kitchen is a busy working environments and there is a risk of cross-contamination between ingredients. If you have an allergy we kindly ask that you do not order online. Instead, please telephone us and inform your order-taker directly in full of your allergies.

Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain.

Some products may have been previously frozen.

Coca-Cola, Coke & the Dynamic Ribbon Device are registered trademarks of The Coca-Cola Company.

AVAILABILITY AND DELIVERY

We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.

Delivery charges may apply, please ask in store for details.
CANCELLATION

You have the right to cancel an order by telephone prior to 5pm on the Saturday before delivery on Sunday morning.

You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.
PRICE AND PAYMENT.

Prices are as quoted on our website but may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT. We will typically verify prices as part of the order process and its decision in relation to pricing is final and binding.
OUR LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.

However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us at the time of your purchase.

We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We, do not exclude or limit our liability for:

death or personal injury caused by our, or our Franchisee’s, negligence;
fraud or fraudulent misrepresentation; or
any liability which cannot legally be limited or excluded.
WRITTEN COMMUNICATION

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
SEVERABILITY

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
ASSIGNMENT

We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

VARIATION OF THESE TERMS AND CONDITIONS

We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
THIRD PARTY RIGHTS

No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions. LAW AND JURISDICTION

Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
FOOD HYGIENE RATING

The Food Hygiene Rating displayed against our store is retrieved from Food Standards Agency live data via the Food Hygiene Rating API. Find out more here